Yes. We source our items from selected European partners and each product is shipped with original tags and original packaging (and authenticity documentation where applicable).

All items are shipped from approved European warehouses. You will receive a tracking number upon dispatch.

• EU: Express 3–5 business days / Standard 5–7 business days
• Outside EU: Express 5–7 business days / Standard 7–10 business days

Delivery times are estimates and may vary due to carrier constraints, peak periods, or customs processing (where applicable).

Yes, you have 14 days from receipt to request a return.
For your return to be eligible, the item must be:

• Unworn and unused
• In original condition
• Complete with all tags and original packaging

Returns, exchanges, and refunds are processed according to our official Refund Policy. View Refund Policy.

Contact our customer service at contact@luxyatelier.fr with your order number.
Include clear photos of the item, packaging, and tags.
Once approved, we will email you the return instructions and, where applicable, a prepaid return label with the assigned carrier.

Returns must be shipped only using the carrier and return method specified in our return instructions. For security and traceability reasons, the carrier is selected as part of the return procedure and may vary by destination and item. Returns sent using a different carrier, standard postal services, or without tracking may be refused.

After your return is received and inspected:

• A full refund will be issued to your original payment method, or
• We may offer a replacement at no additional cost if the item remains in stock.

Refund timing may depend on your payment provider and bank processing times.