Privacy policy

Last update: October 2, 2025

Luxy Atelier operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (the “Services”). Luxy Atelier uses the Shopify platform, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access and use the Services, make a purchase or conduct any other transaction, or communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable such that it does not allow you to be identified or reasonably linked to you. Depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this personal information):

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment method, payment confirmation, transaction details, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including information you include when you contact customer service.
Device information, including information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically via the Services, including from your device and through the use of cookies and similar technologies.
From our service providers, including when we engage them to implement certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Provide, adapt, and improve the Services. We use your personal information to provide you with the Services, including to process payments, process orders, remember preferences, send account-related notifications, process purchases, returns, exchanges, create and manage your account, arrange shipments, facilitate returns and exchanges, allow you to post reviews, and provide a personalized shopping experience (for example by recommending products related to your purchases).

Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing communications by email, SMS, or postal mail (subject to applicable law), and to show you online advertisements regarding products or services on the Services or on other websites, including based on items you previously purchased or added to your cart.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act against fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access identifier with anyone.

Communicate with you. We use your personal information to provide customer service, respond to requests, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, enforce our terms and policies, and investigate possible violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
With business and marketing partners to provide marketing services and show advertisements. Depending on your place of residence, you may have the right to object to certain types of targeted advertising.
When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties (for example, to ship products to you, or through your use of social media widgets or login integrations).
With our affiliates, or more broadly within our corporate group (if applicable).
In connection with a business transaction (such as a merger, acquisition, restructuring, or bankruptcy), to comply with legal obligations, to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process certain personal information about your access to and use of the Services to provide the Services and improve them. The information you submit may be transmitted and shared with Shopify and with third parties, including parties located in countries other than where you reside, to provide and improve the Services. For more information about Shopify’s use of personal information and the rights you may have, you can consult Shopify’s privacy information and privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies and their terms of use. We are not responsible for the privacy, security, or content of third-party sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, you may contact us using the details below to request deletion.

Security and Retention of Your Information

No security measure is perfect or infallible, and we cannot guarantee “perfect security.” We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The retention period for your personal information depends on various factors, such as the need to retain information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, subject to legal limitations.

Right of access / right to know. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request deletion of personal information we hold about you.
Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of certain personal information and request its transfer to a third party, in certain circumstances and with certain exceptions.
Communication preferences. You may opt out of promotional emails using the unsubscribe link included in our emails. If you unsubscribe, we may still send non-promotional emails (for example, about your account or orders).

If you reside in the United Kingdom or the European Economic Area, you may also have (subject to local law) the right to object to certain processing and to request restriction of processing, and the right to withdraw consent where processing is based on consent.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

Complaints

If you wish to lodge a complaint about our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may also have the right to file a complaint with the relevant data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside. If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms (such as standard contractual clauses), unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last update” date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us at: +33 9 75 82 09 74, email us at: contact@luxyatelier.fr , or write to us at: 78 Av. des Champs-Élysées, Bureau 326, 75008 Paris, France. For the purposes of applicable data protection legislation, Luxy Atelier is the controller of your personal information.